Service Terms

Last updated November 10, 2026.

Top Three CRM is a service of Top Three Web Design LLC, run by me, Dennis Aguilar, in Sebastian, Florida. In these terms, "I" and "me" mean Top Three Web Design LLC, and "you" means the business that buys the plan.

These terms apply when your business pays for a Top Three CRM plan, including Top Three Chat. When you check the box at checkout and pay, you confirm that you're at least 18 and allowed to agree for your business, and your business agrees to these terms as they read that day. Top Three CRM is for business use only. If you and I sign a separate written agreement, that agreement wins wherever the two differ.

1. What you're buying

You get the plan you picked at checkout, with the features listed for it on topthreecrm.com on the day you paid. I set up your CRM for you. Features marked "Coming soon" are switched on for you as each one is ready. I don't promise a date for them.

The AI call agent includes 200 minutes a month on Booked & Reviewed and 300 on Full Office. Quick Response doesn't include the call agent.

2. Price and billing

• Today: you pay the one-time setup fee and your first month together. Your first month starts the day you pay, not the day your CRM goes live.
• Every month after that: your plan renews automatically at the monthly price shown at checkout and on your receipt, plus any extra minutes and tax, until you cancel. It renews on the date you first paid. If a month doesn't have that date, it renews on the last day of that month. If setup takes longer than a month, your next monthly charge still happens on schedule. By paying, you authorize me to charge the card you use at checkout, or any card you add later, for these charges.
• Extra call minutes: if your plan includes AI call minutes and you use more than your monthly minutes, each extra minute is $0.30, rounded up to the next full minute. I add them to your next monthly charge, and your receipt shows the minutes and the total. Unused minutes don't carry over.
• Sales tax: prices don't include sales tax. If sales tax applies, I add it to your bill.
• Failed payments: if a payment fails, I'll let you know. If it's still unpaid 10 days after it failed, I'll pause your CRM until you pay. While it's paused, I keep your data, but the CRM, chat, calls and texts stop working. If it's still unpaid 30 days after it failed, I may cancel your plan. Section 6 then applies, and you still owe what's unpaid.
• Disputed charges: if you think a charge is wrong, email me first and I'll work it out with you. If you dispute a charge with your bank or card company instead, I may pause your CRM until the dispute is settled.
• Price changes: I can change your plan's price by emailing you at least 30 days before the new price starts. You can cancel before then.

3. Setup

• After you pay, I'll email you a start date, and I'll email you again on the day setup starts.
• Setup needs a few things from you: your business details, logins to the outside accounts you want connected, and your approval of the wording your AI uses. I don't promise a finish date, because setup depends on how fast those things come in.
• If I haven't received what I need from you within 30 days of checkout, I may start setup with what I have, and I'll email you when I do.

4. Refunds

• If you cancel before I email you that setup has started, I'll refund everything you paid at checkout.
• After that email, the setup fee and any month already charged aren't refunded. Canceling stops future charges.
• Refunds go back to the card you paid with.

5. Founding price

The founding price is $250 a month for Quick Response, plus the $750 setup fee. It stays $250 for as long as your plan stays active, as long as your use stays within the founding limits: 500 website chats and 300 CRM assistant questions a month.

If you go over a limit, I'll email you, and you pick one: keep the founding price and pay for the extra use, billed separately at the rates in that email, or move up to a higher plan. I'll email you those rates at least 30 days before I first bill extra use. You can cancel instead.

6. Canceling

• You can cancel any time by emailing hello@topthreewebdesign.com or texting (772) 999-1354. There's no minimum term.
• Canceling stops your next monthly charge. A month already charged isn't refunded, except as section 4 (or section 18 for Top Three Chat) says. Your CRM keeps working until the end of the month you paid for. If you cancel during setup, I stop work. Extra call minutes from your last month are still charged.
• If you email or text to cancel, I'll confirm within 1 business day. A cancellation that reaches me before your renewal date stops that charge, even if I confirm it later.
• You can ask for a free export of your data any time while you're a customer, and for up to 30 days after your plan ends. After those 30 days, I delete your CRM's data.
• If you want to keep the whole CRM and run it yourself, you can buy a one-time license: $10,000 for Quick Response (including the founding price), $15,000 for Booked & Reviewed or $20,000 for Full Office. The price includes a copy of your CRM as it is that day, licensed to your business only. I set it up on outside accounts in your business's name, move your data, connect your accounts, give you one training session and a written guide. You also get 30 days of help after the handover. After that, you can make your own changes, and you pay the outside services it runs on directly. Work beyond that setup, and any help after the 30 days, needs a separate paid support agreement with me. You can't resell, share or copy the CRM for anyone else.

7. When I can pause or end your service

I can pause your CRM or any feature right away if I believe it's being used to send spam or unwanted texts or calls, to break the law or an outside service's rules, or in a way that puts my accounts, my systems or other clients at risk. I can end your plan for any of those reasons or for unpaid charges. I can also end it for any reason by emailing you at least 30 days ahead. If I end it for no fault of yours, I'll refund the unused part of the month you paid for.

8. Your content, your data and my software

• Your contacts, notes, messages and history are yours.
• Anything you give me or approve, like your services, prices, policies and the wording your AI uses, is yours and your responsibility. Make sure it's accurate and that you have the right to use it.
• I use your data only to run and support your CRM. I never sell or rent it. Your CRM's data is stored with the outside services in section 12. My privacy page covers my own website, not the data in your CRM.
• The CRM's software, design, setup and AI instructions belong to me. While your plan is active, you can use them for your business.

9. Texting, calls and email to your customers

You're responsible for having your customers' permission before your CRM texts, calls or emails them, and for following the laws on texting, calling, recording and emailing that apply to your business. Check with a lawyer if you're not sure what they require. Text features start only after the phone carriers approve your business for texting.

10. Health and other sensitive information

The CRM isn't set up to hold medical records, health details, payment card numbers or Social Security numbers, so don't put them in it. If your business is covered by HIPAA, you need a separate written agreement with me before you use the CRM. I don't sign a HIPAA business associate agreement under these terms.

11. The AI can make mistakes

Your AI assistant, website chat and, on plans that include them, the AI call agent and AI email agent answer from the information you approve, but they can still get things wrong. What they say and send is said for your business. Check their messages and call notes regularly, and tell me right away if something is wrong so I can fix it. They don't give legal, medical, tax or financial advice.

12. Outside services

Your CRM runs on services from other companies, like hosting, database, AI, voice, phone, text, email, spam-check and payment providers, plus accounts you connect, like Google, Gmail, Outlook and QuickBooks. I'm not responsible for their outages, errors, data loss, price changes or rule changes, or for a phone carrier refusing, delaying or blocking your texts or calls. If one of them changes in a way that affects a feature, I'll tell you and offer the closest replacement I can.

13. No guarantees

I don't promise more leads, calls, bookings, sales, reviews, search rankings or savings, or that the CRM will never be down. Lines on my site like "Never miss a lead" or "24/7" describe what the features are built to do. They aren't a promise of results. The CRM is provided as is. Other than what these terms say, I make no other promises about it, including that it fits a particular purpose.

14. Limits of my responsibility

For any claim of any kind about the CRM or these terms, the most I'm responsible for is the monthly plan fees you paid me in the 3 months before the claim came up, not counting the setup fee. I'm not responsible for lost profits, lost business, lost or missed leads, calls, messages or bookings, lost data, damage to your reputation, fines or penalties, or other indirect losses. If the law doesn't allow part of these limits, the rest still apply as fully as the law allows.

15. Covering me for your use

If someone makes a claim against me because of texts, calls or emails your CRM sends, because you didn't have your customers' permission, because of content you gave me or approved, or because you broke these terms or the law, you'll cover my costs, including lawyer fees, settlements, fines and judgments. I'll tell you about the claim promptly.

16. Notices

I send notices to the email address you used at checkout, so keep it current. A notice counts as given the day I send it. You send notices, including canceling, to hello@topthreewebdesign.com.

17. Changes, the whole agreement and Florida law

If I change these terms, I'll email you at least 30 days before the change applies to you. You can cancel before then. If you keep your plan after that date, the new terms apply.

These terms, the plan you picked at checkout and any separate written agreement you and I both sign are the whole agreement between you and me. You can't transfer your plan to another business without my written OK. I can transfer these terms if my business is sold or reorganized, and I'll email you if that happens.

These terms follow Florida law, and any dispute goes to the courts in Indian River County, Florida.

18. Top Three Chat

This section covers Top Three Chat. Where it differs from another section, this section applies to Top Three Chat.

Top Three Chat is $147 a month with no setup fee, so the setup fee in section 2 doesn't apply. You pay your first month today, and it renews each month on the date you first paid until you cancel, as section 2 says.

Your monthly limits follow the calendar month, not your billing date. Each calendar month includes up to 500 new website chats and a monthly AI use limit that I set. I won't lower either one for you without the 30 days' notice in section 17. When your chat reaches either limit, your website shows your callback form instead of the chat until the 1st of the next month, so visitors can still leave their number. I'll email you when you reach 80% and 100% of either limit. Unused chats don't carry over.

Top Three Chat includes the website chat and these screens of your CRM: Dashboard, Leads, website chats, callbacks, Alerts, Search, Teach, Usage and Settings. The other screens come with my other plans.

A paid add-on, like spoken replies, is only turned on and charged if you ask me for it.

Talk to type uses the visitor's own browser, works in most browsers, and is turned off on health care websites.

Text alerts are coming soon (see section 1). Once they're on, they go only to the mobile number you enter in Settings, and only after you check the box agreeing to them. You can turn them off in Settings or by replying STOP.

Refunds: for Top Three Chat, this rule takes the place of the first two points of section 4. If you cancel within 30 days of paying and before I email you that your chat is live on your website, I'll refund your first month. After that, a month already charged isn't refunded. Canceling stops future charges.

19. Text messages from me

If you agree to get texts, I text you from (772) 510-0070 about your quote, appointments, setup, your account and billing, and I answer texts you send me. I don't send marketing texts. How often depends on what we're working on, usually a few texts a week during setup. Message and data rates may apply. Reply STOP to stop getting texts, or HELP for help. Agreeing to texts isn't a condition of buying a plan. The privacy page says how I handle your number.

20. Questions

Email hello@topthreewebdesign.com or text (772) 999-1354.